Last Updated: August 28, 2025

Welcome to Manhattan Apostille LLC (“Company,” “we,” “us,” or “our”). By using our mobile notary and apostille services, you agree to these Terms of Use. These terms outline our policies regarding service limitations, shipping disclosures, government processing times, and other essential aspects of our business operations.

  

1. No Refund Policy 

All payments for notary and apostille services are non-refundable. If an apostille request must be processed again due to no fault of ours (e.g., incorrect or incomplete information provided by the client), a new service request and full payment will be required.  

2. Client Responsibilities 

Clients must provide accurate and complete information when requesting notarization or apostille services. Any errors, delays, or additional costs resulting from incorrect information are the client’s sole responsibility. 

3. Shipping & Third-Party Carrier Disclosure 

Once documents are handed over to a third-party carrier (e.g., FedEx, UPS, DHL), we are no longer responsible for lost, delayed, or damaged shipments. While we strive to meet estimated timeframes, we cannot guarantee delivery times as they are subject to the carrier’s policies. 

• We strongly recommend that clients choose tracked and insured shipping options for their documents. 
• Any claims for lost, stolen, or damaged shipments must be filed directly with the carrier. 

4. Government & Processing Delays 

Processing times with the Department of State, the Secretary of State, and other agencies may vary. While we make every effort to stay within the estimated timeline, we have no control over government processing delays. 

• If a document is delayed due to government processing times, no refunds or service replacements will be issued. 
• Our estimated processing times are based on standard processing speeds and do not account for unexpected delays. 

5. Uncontrollable Events 

We are not responsible for delays, losses, or service failures due to uncontrollable events, including but not limited to: 

• Postal and courier delays 
• Government processing delays 
• Natural disasters 
• Strikes, civil unrest, or unforeseen emergencies 

6. Notary Limitations 

Notaries are not attorneys and cannot provide legal advice, draft legal documents, or explain the contents of documents. Notarization only verifies the signer’s identity and willingness to sign. It does not validate the legality, accuracy, or enforceability of a document. 

• If legal advice is required, clients must seek counsel from a licensed attorney. 

7. Privacy & Data Protection 

We respect client confidentiality. Any personal information collected will only be used for service fulfillment and will not be shared with third parties unless required by law. 

• Client information is stored securely and will not be sold, rented, or distributed. 
• By using our services, clients consent to the collection and use of their information per these terms. 

8. Service Fees & Additional Charges 

Per state regulations, service fees may include: 

• Notary fees: Charged per state-regulated guidelines. 
• Travel fees: Where applicable, travel fees may be charged based on mileage or a flat-rate travel fee. 
• Administrative fees: Additional fees may be charged for document preparation, printing, or expedited services. 

9. Apostille Service Disclaimer 

Apostille processing times are based on government agency timelines and are subject to change. Clients are responsible for ensuring that: 

• Documents are properly prepared before submission. 
• Any additional documentation required by the issuing authority is provided in advance. 

If the apostille process needs to be restarted due to incorrect or incomplete documentation provided by the client, an additional service fee will apply. 

10. Photography, Marketing, and Document Redaction 

• Photography & Marketing Consent: We may take photographs of the locations where our services are provided for marketing purposes. However, we will not take any photographs of clients without their explicit consent. Clients will be asked for approval if they are to appear in any marketing materials, and they may decline without any impact on the services provided. 
• Document Redaction: We may recreate or redact information on documents as necessary to protect sensitive or private data before using them in marketing materials or case studies. This may include removing or redacting personal details that are not relevant to the promotional content. 

11. Terms of Use Updates 

These Terms of Use may change at any time. The most recent version will always be available on our website, and continued use of our services constitutes agreement to any updates. 

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Use. If you have any questions, please contact us at [email protected].